Effective Date: 16 April 2026

At BOLT TECH SDN. BHD. (“Company”, “we”, “us”, or “our”), we are committed to ensuring that all products and services purchased through www.botttechsb.com
are processed and fulfilled in a timely and efficient manner.

  1. Order Processing

All orders are subject to confirmation and acceptance.
Orders are normally processed within 1 to 3 business days after payment has been successfully received and verified.
Orders placed on weekends, public holidays, or outside business hours may be processed on the next business day.

  1. Delivery of Physical Products

For physical products such as computers, electronic equipment, accessories, or related supplies:
Delivery is available within Malaysia unless otherwise stated.
Estimated delivery time is usually 3 to 7 business days, depending on destination and courier service availability.
Delivery timelines are estimates only and may vary due to factors beyond our control, including courier delays, weather conditions, remote area limitations, or public holidays.

  1. Digital Services / IT Services Fulfilment

For IT services, repair services, consultations, support services, or other technology-related services:
Fulfilment will be arranged based on the agreed service scope and timeline.
Service commencement may begin only after payment confirmation and receipt of all necessary information from the customer.
Delivery of digital or service-based work may be made by email, online communication, remote access, phone consultation, or on-site arrangement, depending on the nature of the service.

  1. Repair Service Fulfilment

For repair of electronic equipment:
Repair timeframe depends on product condition, parts availability, diagnostic findings, and technical complexity.
Customers may be contacted for additional approval if extra charges, replacement parts, or extended repair time are required.
We are not responsible for delays caused by third-party suppliers, unavailable parts, or incomplete information provided by the customer.

  1. Shipping Charges

Shipping or delivery fees, if applicable, will be displayed or communicated before order confirmation.
Additional charges may apply for urgent delivery, bulky items, remote areas, or special handling requirements.

  1. Failed Delivery

If delivery fails due to incorrect address, unreachable recipient, or refusal to accept the parcel:
The customer may be responsible for any re-delivery cost.
We reserve the right to cancel the order or hold the item until further instructions are received.

  1. Order Tracking

Where tracking is available, tracking details may be provided after dispatch.
Customers may also contact us at cs@botttechsb.com
for order status updates.

  1. Delays

While we strive to meet estimated timelines, we do not guarantee exact delivery dates.
We shall not be liable for any loss, cost, or damage caused by delivery or fulfilment delays beyond our reasonable control.

  1. Contact

For any delivery or fulfilment enquiries, please contact:
BOLT TECH SDN. BHD.
Address: 28B, Jalan Raja Uda, Raja Uda Industrial Estate, 12300 Butterworth, Pulau Pinang, Malaysia
Email: cs@botttechsb.com
Phone: +60 17-709 3490